Return & Refund Policy

Returns

At VERO MEN, we want you to be satisfied with your purchase.

Due to the hygienic nature of skincare products, we are unable to accept returns or exchanges on opened or used products.

If your product is unopened and in its original condition, please contact us within 14 days of delivery to discuss your return options. Return requests are subject to approval.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect product

If approved, we'll provide a replacement or refund as appropriate.

Refunds

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or the product arrived damaged or defective.

Order Cancellations

Orders begin processing shortly after they are placed. If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once processing has begun.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

VERO MEN

Email:  Nlimedia@yahoo.com

We aim to respond within 1–2 business days.